Motion detection not working

[Matthewtbritton]

I purchased a pro 5s 2k two weeks ago and cannot get it to record an event like all of my other cameras. The motion test never detects motion even when I’m right in front of the camera, I’ve reset the device, and can see video live through the app. Is this broken and I need a replacement? 

[StephenB]

---

@Matthewtbritton wrote:

I purchased a pro 5s 2k two weeks ago and cannot get it to record an event like all of my other cameras. The motion test never detects motion even when I’m right in front of the camera, I’ve reset the device, and can see video live through the app. Is this broken and I need a replacement? 

---

Is the camera armed?

Can you make a manual recording while livestreaming the camera?