Location Services Missing

[lpd688]

I got a new iPhone 17 pro over 2 months ago.  I just noticed location services does not appear for Arlo.  I’ve uninstalled, reinstalled, turned on all system services.  I cannot get location services to appear.  I contacted Arlo and they say location access should be in the Arlo app settings but it is not.  Hence why it doesn’t appear in location services.  On reinstall each time Arlo app does not prompt to connect to local network.  Any ideas?  Arlo is also looking at this issue.

I also get invalid factor data when trying to login.  SMS comes through then I get the error then hit login again and it goes to my dashboard so never thought much of this until now.  

[lpd688]

I have zero issue using the cameras, live stream, audio, geofencing, etc.  It is very strange.  Feed works, stores video no problem.  

The 2FA issue is perplexing.  I stayed on the phone with Arlo for 1 1/2 hours today.  We tried everything from deleting, you already know I reset the entire system so they tried a few things themselves.  Then they asked me for the logs bc they are stumped.  So I sent the logs.

2FA Face ID I cannot login at all.  It will not go to the dashboard that way.  SMS and email, I get invalid factor data error.  But when I hit login a second time it goes to the dashboard and I get the authentication codes no problem.  Arlo asked me to remove the device and try again while on the phone with them so I terminated all devices and removed them.  Same error on login again.  

And Arlo is scratching their head like me bc the app literally should immediately ask for local network access on install.

I’m guessing something did not transfer to new phone when I got it a couple months ago???  That’s all I got for this one bc I’m at a loss.

[ShayneS]

@lpd688 Have you tried contacting Apple support to see what they might have to say about the missing feature on the iPhone?

[lpd688]

No.  I’ve spoken twice to Arlo support.  So far nothing.  The Arlo app is credentialing isn’t going through somewhere between the app on my device to Arlo.  Simply removing the app or dramatic step of dumping the entire account and starting over hasn’t worked.  

I will keep you posted on what Arlo says.

[ShayneS]

@lpd688 

Are you referencing Apple? I was mentioning Apple tech support, to further troubleshoot the native controls on their OS, not Arlo's customer support.