No motion detection

[Scotty_McP]

Does anyone have any idea why one of my cameras wouldn’t be showing the motion detection symbol but the other does, despite them having the exact same settings for motion detection? I have combed through every possible setting and the camera that is not detection a motion whatsoever even says it is on “armed away mode and detecting motion” yet, the motion detection symbol is greyed out.

[StephenB]

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@Scotty_McP wrote:

Does anyone have any idea why one of my cameras wouldn’t be showing the motion detection symbol but the other does, despite them having the exact same settings for motion detection? I have combed through every possible setting and the camera that is not detection a motion whatsoever even says it is on “armed away mode and detecting motion” yet, the motion detection symbol is greyed out.

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Have you tried restarting the camera?  If that doesn't help, maybe do the hardware reset and reinstall it.

[Scotty_McP]

Thanks for the reply. Yes, so far I’ve restarted the camera and removed it as a device and reinstalled it. Is the hardware reset you’re talking about the pinhole button on the camera itself? I have just deleted and reinstalled the app and will try that next if I don’t have any luck.

[StephenB · Accepted solution]

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@Scotty_McP wrote:

Thanks for the reply. Yes, so far I’ve restarted the camera and removed it as a device and reinstalled it. Is the hardware reset you’re talking about the pinhole button on the camera itself? 

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There is no pinhole on the Pro 5s.  I mean the button inside the camera housing...

You'd remove it from the account, then press the button until the camera LED flashes amber (~15 sec).  Then install again.

[Scotty_McP]

Ah yes, right you are, the little hole is something else. Held the sync button until light flashed amber and added back to the app. Motion detection all working fine now. Thanks for your help! 😊

[StephenB]

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@Scotty_McP wrote:

Thanks for your help! 😊

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I'm glad you got it working again!

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@Scotty_McP wrote:

the little hole is something else.

I suspect you are looking at the microphone.