Arlo|Smart Home Security|Wireless HD Security Cameras

Local storage

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Lianni
Aspirant
Aspirant

There should be an option to revert back to the old version because this updated version is not user friendly to those who use the local storage. The old version was working fine with the cameras I have. Its really inconvenient and time consuming having to keep going back and forth inputting the specific day just to watch a single video and there's no option to pick a specific device you trying to look through is really unnecessary and inconvenient especially when you are trying to see if something was taken from your front door. 

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StephenB
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Guru

@Lianni wrote:

there's no option to pick a specific device you trying to look through 


You can't select a specific camera's recordings using local storage with the old interface either.

 

You can select a camera to livestream with either interface from the devices screen.

 


@Lianni wrote:

 Its really inconvenient and time consuming having to keep going back and forth inputting the specific day just to watch a single video 


Not sure why you have to do that, since it is not happening on my iPhone.  

  • Are you using iOS or Android?
  • What version of the app are you running?
jguerdat
Guru Guru
Guru

I just checked on Android and I don't have to always select the date, either - it remains on the date previously selected.

Lianni
Aspirant
Aspirant

I am using an android with the app version: 5.3.3_28779.

Before the app update I was able to select a date and swipe right or left through each recorded videos with the selected date. With this new version It brings me back to today's recordings after watching one video and then I have to input the specific day I'm trying to see and then scroll through the whole day just to see the next time stamp I'm trying to view. 

jguerdat
Guru Guru
Guru

I'm using the same version app on my Pixel 9 with no such problem. Swiping left or right gives me the proper video in sequence with no date change. Exiting video viewing also leaves me in the same date as selected before.

 

Maybe reboot the phone and reinstall the app?