Arlo|Smart Home Security|Wireless HD Security Cameras

Cameras just come, and go…

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Leticia87
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I own a full set of Arlo Pro 5s without a base station and i purchased it a year ago and purchased the solar pannels because i thought it would fix the issue. Ive been dealing with this problem for about a year but i ended up not paying any mind to it because i always thought eventually they would release a software update for such an obvious issue, im very busy so i rarely got enough time to spend hours setting them up.

 

I spend about an hour trying to configure them to my correct settings but then after a while they just completely disconfigure themselves and seem to forget every setting i applied on it, even enabling spotlights during the day. They dont even lose connection they just stop sending notifications and sometimes even spam me random motion snapshots instead. And my doorbell just completely disconnects and only reconnects when i reset my wifi router on and off. I suspected its because i dont have a base station and obviously it didnt come with my setup because why would they include it in the purchase (of course). I factory reset them 2-3 times its the same issue, i have a very fast wifi speed and never had any lag or long range connectivity issue. 

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JamesC
Community Manager
Community Manager

Are you using a schedule or do you have any automations set up? What rules do you have in your "Arm Away" "Armo Home" and "Standby" modes?