Incorrect Battery Life

[cdelehanty]

Two of my Arlo cameras show 83% and 49% battery but have not uploaded any recordings for 2 days. I've checked the app from the web and iOS and see the same thing. The apps seem unreliable when checking battery life. Is there a solution or number of steps I can follow to troubleshoot the issue?

[StephenB]

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@cdelehanty wrote:

Two of my Arlo cameras show 83% and 49% battery but have not uploaded any recordings for 2 days. I've checked the app from the web and iOS and see the same thing. The apps seem unreliable when checking battery life. Is there a solution or number of steps I can follow to troubleshoot the issue?

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Does the battery life change after you livestream the cameras for a few seconds?

Is the concern actually the battery life?  Or is it the lack of recordings?

[cdelehanty]

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Is the concern actually the battery life?  Or is it the lack of recordings?

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Both are a concern. I don't know if I can trust arlo dashboard to report accurate, real-time info. Last night I checked the cameras again and they were recording/uploading without any intervention. There is still a gap of 2 days where I have no footage. The batteries still show the same battery as previously reported minus a few percentage points so I am going to assume that the percentages are accurate.

I am still not sure what happened in those two days to prevent any footage from being uploaded. Were the cameras offline or just not uploading? I am now able to livestream those two cameras. While they weren't uploading I could not.