Erase Content

[Valentides]

If i try to erase cloud content via app android and google chrome my feeds still show. I have delete them 1 at a time. Any fixes please

[fmca]

I followed the instructions provided by Arlo's documentation to erase all content for my Arlo Spotlight XL camera through the Privacy Center. I received confirmation that all content was erased yet I am still able to view every single video recording from previous months and years.

This is a serious concern to me. I live in California and I believe this is in violation of the California Consumer Privacy Act.

I will be contacting support via the hotline but posting it here so other's can share their experience as well.

[StephenB]

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@fmca wrote:

I received confirmation that all content was erased yet I am still able to view every single video recording from previous months and years.

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Data retention is only 30 days, so this sounds rather off.

How are you viewing this footage?  Are you

• using the Arlo app
• using my.arlo.com
• viewing it some other way?

Are you using local storage, or just cloud storage?

[JamesC]

Tap the 3 dots ion in the top right hand corner of feeds and the select "Manage events". From there you can multi-select for individual deletion or delete entire days of content at a time.

JamesC

[Valentides]

Yes tried that but you have to highlight each feed and then delete. But in data privacy content erase all cloud should delete everything saved but it does not

[JamesC]

Valentides,

Thank you for the information. I was able to replicate the issue as you describe. I have escalated the details mentioned here along with my findings to the development team for review.

JamesC

[Valentides]

Thank you

[JamesC]

This issue should now be resolved. Please try again and let me know if you still experience any issues.

JamesC