Arlo|Smart Home Security|Wireless HD Security Cameras
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Connection problem

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augustalexandra
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‎2025-01-08 06:02 AM

Hi,

I recently purchased the Arlo Pro 5 2K, but I haven't been able to connect it to my network successfully. I have tried connecting to the 2.4 GHz network and have turned off the VPN, but it still doesn’t work. Could you check which steps I may have missed and help identify the problem?

 

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jguerdat
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Guru
‎2025-01-08 06:17 AM

You may want to try resetting the camera:

 

https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

 

Make sure your WiFi has no special characters, including spaces, for the SSID and password. Also ensure the encryption is set to use WPA2 (AES).

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