Arlo Pro 5s not appearing in setup

[sojourner16]

I live in Costa Rica and have just purchased a Pro 5s. The app doesnt show an option to add the 5s. 

[ShayneS]

Hi @sojourner16 Where did you purchase this device? Was it in a Costa Rica store?

[sojourner16]

I purchased it on Amazon.

[ShayneS]

@sojourner16 At this time the Pro 5s is not available in your region. 

[sojourner16]

That makes absolutely no sense.

[Edinburgh_lad1]

Exactly. There appears to be this idea of exclusivity about this product, whereas in reality, it's mediocre.