Arlo Pro 5S - (missing events, taking snapshots). Pro 4 in same location works fine.

[chicane]

I've had ongoing headaches with my Pro 5S cameras not detecting events or taking snapshots instead.

Today I did a side by side test with a Pro 4 camera in the same location. Both devices are on 2.4GHz and connected to an outdoor Ubiquiti AP (great signal strength for both). I did try the device on 5GHz and found it to be similarly flaky so reverted to a hopefully more stable 2.4GHz connection. Unfortunately not.

Since I have done this side by side test, the Pro 4 is detecting every event (and recording a video). 

The pro 5 recorded video once, completely missed one event and recorded a snapshot instead for the third event. With the video was choppy and audio partially missing at the start, while the Pro4 was smooth and had audio for the full clip.

Both devices are active under my subscription, set identical under the routine (to record video), and smart notifications set the same.

I've had this replaced with a new sealed unit by support for the second time with the same outcome.

Are these devices inherently faulty? anyone else experiencing similar?

[BrookeN]

The firmware has started rolling out. It should be completed within the next week. As soon as that is fully rolled out the behavior you are seeing will be resolved. 

[BrookeN]

I have this escalated to the engineering team. I will update the community as soon as possible. 

[roundball]

@BrookeN   Troubleshooting Update for you...Just installed a spare 5s cam on my same WiFi network with the other group of four 5s cams.

SPARE CAMERA NAME IS:

Cam#8-Pro5s-WIFI_CompareTest.

Has its old production Firmware # 1.040.28.17_195_ac8359b. 

Installed on Front Porch…with existing slow 5s Front Porch cam.

Tested by walking in and out of the front porch.

Both cameras responded…BUT:

Cam#8-Pro5s-WIFI_CompareTest camera worked much faster with its old production Firmware # 1.040.28.17_195_ac8359b. 

Existing Front Porch cam with its most current production Firmware was still much slower.

IMPORTANT NOTE:

Everything is the same for both 5s cams except the Firmware.

Same Power, Same location, Same network, Same UI App.

Now let’s install this previous FTF firmware on the spare camera.

# Field Trial Firmware # 1.050.33.6_71_393f539

Spare Camera Name:  Cam#8-Pro5s-WIFI_CompareTest

Thanks

[BrookeN]

@roundball I am looking into this.