Arlo Pro 5S - (missing events, taking snapshots). Pro 4 in same location works fine.

[chicane]

I've had ongoing headaches with my Pro 5S cameras not detecting events or taking snapshots instead.

Today I did a side by side test with a Pro 4 camera in the same location. Both devices are on 2.4GHz and connected to an outdoor Ubiquiti AP (great signal strength for both). I did try the device on 5GHz and found it to be similarly flaky so reverted to a hopefully more stable 2.4GHz connection. Unfortunately not.

Since I have done this side by side test, the Pro 4 is detecting every event (and recording a video). 

The pro 5 recorded video once, completely missed one event and recorded a snapshot instead for the third event. With the video was choppy and audio partially missing at the start, while the Pro4 was smooth and had audio for the full clip.

Both devices are active under my subscription, set identical under the routine (to record video), and smart notifications set the same.

I've had this replaced with a new sealed unit by support for the second time with the same outcome.

Are these devices inherently faulty? anyone else experiencing similar?

[BrookeN]

The firmware has started rolling out. It should be completed within the next week. As soon as that is fully rolled out the behavior you are seeing will be resolved. 

[BrookeN]

I have this escalated to the engineering team. I will update the community as soon as possible. 

[roundball]

@BrookeN 

May we please have the Firmware # so we’ll know if / when we get it ?

Thanks

[BrookeN]

It will be 1.050.33.8.91_76db0d4

[roundball]

@BrookeN
It will be 1.050.33.8.91_76db0d4

Thank you BrookeN.

PS:

I noticed 5s Firmware updates are still not available to download as we normally could.

We've been putting up with problems for so long...is it really going to take "weeks" for us to get this update ?

[BrookeN]

We do rollouts of the firmware updates, so you may get it sooner it just depends when it gets to your devices. 

[roundball]

@BrookeN   UPDATE - 11.18.24

My 5s Firmware has recently been:  # 1.050.33.8_90_76db0d4.

Just checking to see if your #1.050.33.8.91_76db0d4 might have arrived.

Firmware on all four 5s cams had been changed.

But...they all now show Firmware # 1.050.33.9_99_88d5709.

Is that correct?

Field Trial?

Production?

[BrookeN]

1.050.33.8_90_76db0d4 was the previous Field Trial version
1.050.33.9_99_88d5709 - current Field Trial versionIf the user's devices are still pointed to FT, whenever there is a new FT version, the device's firmware will also update to the new FT version( still contains all the fixes)

And the production firmware is still rolling out.