Arlo|Smart Home Security|Wireless HD Security Cameras

App not opening

Reply
Discussion stats
  • 2 Replies
  • 398 Views
  • 0 Likes
  • 3 In Conversation
ShellyRRS
Follower
Follower

We updated the app after upgrading our cameras, we are consistently having issues getting the app to open. We get a blue screen with the Arlo House image. It will stay like this then close out. Will do this multiple times. Why?!

Best answers
  • StephenB
    Guru
    Guru


    @ShellyRRS wrote:

    We updated the app after upgrading our cameras, we are consistently having issues getting the app to open. We get a blue screen with the Arlo House image. It will stay like this then close out. Will do this multiple times. 


    Does the app ever open?  Or are you unable to log in at all?

2 REPLIES 2
DannyBearAgain
Master
Master

What mobile platform device is it occurring on?

 

Does it happen when your phone is connected to the local wifi or on cellular data only?

 

Arlo recently dropped support for any iOS versions below 15.

 

StephenB
Guru Guru
Guru

@ShellyRRS wrote:

We updated the app after upgrading our cameras, we are consistently having issues getting the app to open. We get a blue screen with the Arlo House image. It will stay like this then close out. Will do this multiple times. 


Does the app ever open?  Or are you unable to log in at all?