the FEED archive

[highpockets003]

In the software, under FEED (on an iPad), i can watch a stored event. Without having to delete that event, HOW DO I get back to the FEED ARCHIVE? There are no arrows or buttons to take me backwards into the feed archive.

[StephenB]

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@highpockets003 wrote:

In the software, under FEED (on an iPad), i can watch a stored event. Without having to delete that event, HOW DO I get back to the FEED ARCHIVE? There are no arrows or buttons to take me backwards into the feed archive.

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On my iPhone there is a < in the upper left corner.  When I press that, I return to the Feed.

[highpockets003]

well, there ain't that arrow anywhere on the screen of the ipad. how do i go back?

[highpockets003]

and there ain't no < on the video events screen on an Android either.

[StephenB]

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@highpockets003 wrote:

well, there ain't that arrow anywhere on the screen of the ipad. how do i go back?

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FWIW, I see it on my ipad.

[highpockets003]

Weeeelllllll - do you have an answer for this software problem?

[StephenB]

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@highpockets003 wrote:

Weeeelllllll - do you have an answer for this software problem?

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No idea why you aren't seeing it.  I'm tagging the mods ( @JamesC and @ShayneS ) , hopefully they will add it to the list of things to investigate/fix.

[StephenB]

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@StephenB wrote:

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@highpockets003 wrote:

Weeeelllllll - do you have an answer for this software problem?

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No idea why you aren't seeing it.  I'm tagging the mods ( @JamesC and @ShayneS ) , hopefully they will add it to the list of things to investigate/fix.

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Just saw a work-around from another user.  Try rotating the screen by 180 degrees, and see if the arrow appears.

[highpockets003]

180° does not work.

But - rotating the screen 90° does reveal an arrow in the top left corner. How do I fix the problem though to view the videos on normal orientation?

[JamesC]

I'm not able to replicate this issue on iOS (using an iPad) or on Android.

What mode iPad are you using?

JamesC

[highpockets003]

iOS 16.3.1

iPad Pro 2nd gen, MXDC2LL/A

[highpockets003]

well, guess you guys can't fix your own software problem.

you need an 800 number for purchasers to call.

[JamesC]

highpockets003,

I'm working with the team internally to better understand why you may be experiencing this behavior.

Additionally, you can contact Arlo Support using the Arlo mobile app under Settings > Support Center

JamesC