pro 4 Camara not found when trying to install

[Dtrook]

 I cannot connect a new pro 4 camera to my wifi network. The camera chimes when presented with the QR code on my phone,  but the app cannot then find the camera. My router is a dual 2.4/5 GHz one, but there is no way of knowing which frequency my phone is connecting to, or any means of forcing it to connect only to 2.4 ghz network. 

[StephenB]

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@Dtrook wrote:

 I cannot connect a new pro 4 camera to my wifi network. The camera chimes when presented with the QR code on my phone,  but the app cannot then find the camera. My router is a dual 2.4/5 GHz one, but there is no way of knowing which frequency my phone is connecting to, or any means of forcing it to connect only to 2.4 ghz network. 

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Try connecting it using a PC instead (my.arlo.com).  That sometimes will work when the app fails.

Do you have other Arlo cameras already connected to your home wifi?