one of my camera cease to record in the web

[LKH35]

Hi I have eight camera connected through wireless and subscribed with a icloud plan, recently i found that two of my cameras are not be accessed. after much reconnecting and charging one of them go back to normal but there is still one pro 4 is still unable to trigger any recordings. Can anyone share with your solutions?

[StephenB · Accepted solution]

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@LKH35 wrote:

after much reconnecting and charging one of them go back to normal but there is still one pro 4 is still unable to trigger any recordings. 

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• Can you livestream the camera?
• Can you make a manual recording (if you have 2K livestreaming enabled, you'll need to temporarily disable it to get this feature)?
• Have you double-checked that the camera is armed, and in the subscription plan?
• Have you tried the motion detection test? https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera

[LKH35]

Hi StephenB,

I tried all those, including restart the camera at the app .

Eventually I removed the battery, put back and did a whole reconnection to the wireless and now it works.

My cameras were all connected to solar panels, sometimes they ceased and have to do a reconnection.