green camera screen

[MaryLou_00]

Hi si I just bought the arlo Pro 4 literally this month and the camera screen looks like this. which is frustrating. I have 4 pro 3 arlo cameras and none of them have this issue. can anyone help please.

[StephenB]

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@MaryLou_00 wrote:
Hi si I just bought the arlo Pro 4 literally this month and the camera screen looks like this. which is frustrating. I have 4 pro 3 arlo cameras and none of them have this issue. can anyone help please.

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This is because the video stream is being corrupted - most likely some loss on the camera->base connection.

I suggest swapping the camera with one of your Pro 3s, and see if the problem stays with the camera or stays with the location.