direct storage access arlo

[Fahed1104]

Hello 
unable to enable direct storage access arlo

mvh

Fahed Almari 

[jguerdat]

What have you tried and what do you see? Any error messages? What microSD card are you using? Is it at least 16GB?

[Fahed1104]

I have a 116 GB SD card
I've wiped all devices and done a full system reset - I completely uninstalled and reinstalled the app from all my devices.
unable to activate Direct Storage Access - the feature added to SmartHub that allows you to download and watch recorded videos on your device from the direct storage in the arlo app

[jguerdat]

Have you rebooted the hub? Worst case, removing all devices from your account and starting fresh may be the solution.

A screenshot or two of what you see in the app when attempting to set up local recordings, along with a description of what you've tried there, may also be useful.

[Fahed1104]

I’ve already done everything you suggested and also I will send you a screenshot of the apps direct storage setting. And the problems seems to be that the button doesn’t turn on when I press it. 

[Fahed1104]

 

[jguerdat]

Yup, it's broke.

If you have a subscription, use Settings, Support to choose your camera model so you can contact official support.