Warranty Claim w/o Subscription

[MisterG1]

I am hoping @JamesC or another arlo employee can assist.  I purchased an arlo Pro 4 XL system with 3 wireless cameras and hub in November 2022.  The charging cable must be defective, as it no longer will charge the cameras.  I do not have a service subscription, as I maintain local backup, and I do not need cloud service. 

Unfortunately arlo’s business model is not very customer friendly.  I did not realize that virtually none of the features are available without a subscription (activity zones, local viewing of hub stored video, etc.).  

In any event, I would like to have the charging cable replaced under warranty.  How do I accomplish this without a subscription?

[JamesC]

MisterG1,

You should be able to use the chat feature to request a warranty claim if your product is still within warranty.

https://www.arlo.com/en-us/support/contact

JamesC

[maverek]

I'm running through the same issue. I've filed a support ticket and was told by a representative over the phone I would received an email on next steps. Never received the email and it's been constant hassle to request a new device.