Unable to subscribe Arlo secure

[chloroplast]

I purchased my cameras in the US and have been very satisfied with their performance. Recently I moved to Taiwan and brought my cameras with me. However, I'm not able to renew my subscription. Please help.

[jguerdat]

Assuming you simply turned off the system, took it to Taiwan and turned the system back on, all should work. However, you need to be using a US credit card in order to purchase a subscription.

If you removed the system from your account and then set it up as if new in Taiwan, you can't get a subscription (see the bottom here):

https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available