Arlo|Smart Home Security|Wireless HD Security Cameras

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tonyhua
Tutor
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I am so tired with the hole bundle of notification "Animal" that I was expecting not receive them

I feel like I paid money to receive the one that I don't want

 

see two screenshots below, my backyard, all cats walking around every night 

I have been deactivated "Animal" notification

and you see how many of them I received

 

I am very frustrated and thinking to switch to another brand

 

please help! 

 

thanks

 

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StephenB
Guru Guru
Guru

@tonyhua wrote:

I am so tired with the hole bundle of notification "Animal" that I was expecting not receive them

I feel like I paid money to receive the one that I don't want

 

see two screenshots below, my backyard, all cats walking around every night 

I have been deactivated "Animal" notification

and you see how many of them I received

 


To clarify how this is supposed to work: There is a difference between notifications and recordings. When animal notifications are turned off, you will still see the animal recordings in the feed.  But you should not be getting real-time animal notification (alerts) on your phone.

 

Are you only getting the recordings?  Or are you also getting the notifications (alerts)???

 

Note you can create a filter in Feed, which will filter out the animal recordings you don't want to see.  

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StephenB
Guru Guru
Guru

@tonyhua wrote:

I am so tired with the hole bundle of notification "Animal" that I was expecting not receive them

I feel like I paid money to receive the one that I don't want

 

see two screenshots below, my backyard, all cats walking around every night 

I have been deactivated "Animal" notification

and you see how many of them I received

 


To clarify how this is supposed to work: There is a difference between notifications and recordings. When animal notifications are turned off, you will still see the animal recordings in the feed.  But you should not be getting real-time animal notification (alerts) on your phone.

 

Are you only getting the recordings?  Or are you also getting the notifications (alerts)???

 

Note you can create a filter in Feed, which will filter out the animal recordings you don't want to see.  

tonyhua
Tutor
Tutor

 I understood it

I did not receive any notifications 

but recordings were saved

 

thanks for the explanation

 

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