Repositioning Pro 4 with zoom changes doesn’t hold.

[Swoserin]

Hi. I have been installing a new Pro 4 (2K) and am finding that if I want a closer zoom, that it does not hold when I try to do this through the Camera Positioning utility it doesn’t hold the changes. I make the change, then leave the utility, but when I go back in to check it, the old settings are back.  BTW, I’ve tried to sit there for a couple of minutes in case it takes a while to reset, but the change still doesn’t hold. I am using this through a 3 year old base station, with older cameras.

[FranklinRT]

I've had issues with some of the settings holding when using a older base station.  I assume its probably

VMB4500 or the VMB4000.  Does it currently have the latest firmware installed?  Also are your pro 4's updated with the latest firmware?

https://kb.arlo.com/000062284/Arlo-SmartHub-and-Base-Station-Compatibility

[Swoserin]

Hi. Thanks for responding, but, yes, both are up to date with firmware.

[BrookeN]

Are you still seeing this same behavior?

[Swoserin]

Yup

[BrookeN]

Please reach out to support, you get there by going in the support area of the app (not my.arlo.com), and selecting a camera in a subscription plan. Scroll down to the contact section, and you will see an option for phone support. It is available between 6 am and 6 pm US pacific time.