Question

[Ang13]

I am getting notifications but the cameras are not recording the alerts. When I go to the app says there are no events. Why aren’t the cameras recording when I get the alerts?

[StephenB]

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@Ang13 wrote:

I am getting notifications but the cameras are not recording the alerts. When I go to the app says there are no events. Why aren’t the cameras recording when I get the alerts?

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Are the cameras in a subscription plan?  Cloud recording requires an Arlo Secure subscription.

[Ang13]

No, was told when we bought them no plan/fee was required! 

[StephenB]

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@Ang13 wrote:

No, was told when we bought them no plan/fee was required! 

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Who told you that?  

You can use the cameras w/o a subscription, but the functionality is very limited.

[Ang13]

Best Buy where we bought the cameras. They told us you only pay if you want the system monitored. Also, have several family/friends that have the same ones and they do not pay.  

[StephenB]

Just to avoid any confusion - this is a user-to-user forum, and I do not work for Arlo or represent them in any way.

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@Ang13 wrote:

Also, have several family/friends that have the same ones and they do not pay.  

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Let's start here.

Old Arlo cameras like the Pro and Pro 2 were sold with free 7-day cloud recording.  Those cameras are not currently sold and are on the end-of-life list here:

• https://kb.arlo.com/000063018/Arlo-Legacy-Cameras-End-of-Life

They still do function, and still do have the 7 days free cloud recording. 

But Arlo stopped selling new models with that feature 5 years ago - starting with the Ultra.  All the current cameras require an Arlo Secure subscription to get cloud recording.

So your family/friends are not paying for cloud storage, then they must either have the older "legacy" cameras or still have the trial subscription.

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@Ang13 wrote:

Best Buy where we bought the cameras. They told us you only pay if you want the system monitored. 

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Unfortunately they gave you the wrong information.  Information on what the subscription features are is found here:

• https://kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends

Do you have a VMB4540 smarthub as part of your system?  Or are your cameras directly connected to your home wifi?

[DannyBearAgain]

@Ang13 

Was the information about subscription printed on the box when you received the equipment?