Problem with Arlo Pro 4 to detect motion in default Armed mode

[kelman]

Hey folks, having an issue trying to to get my Arlo pro 4 to detect motion. It shows as an available  device on the devices tab, I can play live feeds through it, and shows as connected to my Arlo base . I have 3 other Arlo Pro 2, and 1 Arlo Pro 4 already connected to the base. This is a 5th Arlo ( a Pro 4 ) I am trying to get to work for motion detection. Everything is set perfectly on the new Arlo Pro 4 camera - motion detection, activity zones, etc. just like the others. The only thing I see is that after syncing it to the base, it does not show up in the default 'armed' mode like all the other cameras are. I cannot add it manually there either ( no pencil or add feature ). The only way this camera will detect motion is if I creat a new mode and add it there with same rule settings as the default 'armed' mode. I even tried adding the other cameras individually and saving 1 by 1 to this new mode and the only one that detect motion is the new Arlo Pro 4 Camera. So I cannot add it to the existing 'armed' mode and the others won't detect motion when adding to a custom mode. I tried 2 different Arlo Pro 4 cameras with the same issue. Rebooting the base and resyncing does nothing. If only I can get this new Arlo Pro 4 camera to the default 'Armed' I am convinced it will work. What can I do?

[ShayneS]

Please reach out to the Support Team to further investigate this symptom you are experiencing. You can find several options for contacting support through the Arlo Mobile App by navigating to Settings/System/Support.

[ShayneS]

Please reach out to the Support Team to further investigate this symptom you are experiencing. You can find several options for contacting support through the Arlo Mobile App by navigating to Settings/System/Support.