Problem with Apple TV and Arlo as well as performance

[vkoester]

Hey guys!

i am a little disappointed with my cams at the moment and I hope you can help me with the following 2 points:

1.) performance

I use 4 Arlo cams to survey my house. It’s connected to Apple HomeKit. As soon as my camera realizes Someone at my entrance it has a little delay until I get the popup for it (actually on Arlo AND HomeKit). Independently if I click on Arlo or HomeKit it takes several seconds until the pictures are delivered and very often it’s too late. Is it normal at Arlo? Is there a way to increase the speed? Netatmo (my doorbell) is much more faster!!! The point is that I need to open it in HomeKit to be able to open the door.

2.) no reliability regarding HomeKit 

mom my mobile phone (my Apple account) I can open the video all videos on HomeKit. My girlfriend can’t and also Apple TV can’t. Any idea why?

Attached some screenshots. Haustüre is netatmo, Rest Arlo. 

 

 

 

all the beat

VK

[ShayneS]

Hi @vkoester 

There will be a small delay with the devices as they communicate with the Arlo servers and Homekit. This is normal behavior. Regarding the "not responding" messaging, have you tried re-adding the base station to HomeKit and test again? Also, is your Apple TV and iOS devices updated to the latest version of iOS and TvOS?