Pro4

[Knwalsh07]

My husband has sent me a friend request and I’ve created an account but when I log in it looks like a new account and ask me to add device. We have tried multiple times to delete the request for access and re request with no luck. We’ve also tried going on a computer to see if that works and still nothing. Can someone give us some advice on how I can view our cameras? We just bought them a few days ago. Thanks!

[dcfox1]

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@Knwalsh07 wrote:
My husband has sent me a friend request and I’ve created an account but when I log in it looks like a new account and ask me to add device. 

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Has he selected the cameras for you to view in the Grant Access setting? 

How do I add friends to my Arlo account?

[Knwalsh07]

Yes we made sure of that.

[StephenB]

You could try support - look in the app support section, and there should be a number you can call.