Pro4 - Can't discover device after chime sounds

[Luckyduck]

Arlo won’t discover device . Phone and camera on 2.4ghz WiFi. Lights blinking, chime sounded. What else can I try?

device has been working great for a year and was disconnected accidentally when brought in to be charged. Now it won’t re-connect. thanks for any ideas

[StephenB]

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@Luckyduck wrote:

Arlo won’t discover device . Phone and camera on 2.4ghz WiFi. Lights blinking, chime sounded. What else can I try?

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Try using a PC browser (my.arlo.com).

[Luckyduck]

Hey StephenB
Thanks so much for your input. Tried using my PC and even tried a direct connect camera to pc via USB but the camera is still not being discovered. Very frustrating!
Really appreciate your time.
Thanks 😊

[StephenB]

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@Luckyduck wrote:
 even tried a direct connect camera to pc via USB 

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That definitely won't work.

You might try a factory reset (holding down sync until the camera flashes amber - about 15 seconds).

[Luckyduck · Accepted solution]

WooHoo!
Thank you StephenB!
Hard reset thru PC didn’t work but tried again thru iPhone - success!!
Thanks so much for sharing your smarts😊

[StephenB]

I'm glad you got through it.