Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Pro 4: impossible to access anything in the app

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  • ‎2021-10-28 08:34 PM
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astrumt
Follower
Follower
‎2021-10-28 08:34 PM

Application on two phones is unable to access library, online cams and even settings. Everything works once I login via browser on my PC.

Both phones are Onesplus 6T

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JamesC
Community Manager
Community Manager
‎2021-10-29 02:21 PM

astrumt,

 

This sounds like you're logging into a shared account that doesn't have access to the cameras or a different account entirely. Are you logging in to the mobile app using the same credentials that you use to log in on your PC?

 

JamesC

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