Pro Series 4 - Connection

[lgbalfa]

All was good until I purchased a new router - Arris G34.

I previously used a Netgear router for the last few years.

I know this needs to be on the 2.4 network minimum.

Setup all looks good at first, inserting the battery, taking a photo of the QR code and then it beeps.

From there, it just keeps cycling to find the camera with no luck.

I would prefer to call a 1-800 number and speak to a live person if possible.

[StephenB]

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@lgbalfa wrote:

I would prefer to call a 1-800 number and speak to a live person if possible.

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If you have a subscription, you can get phone support using the support center in the app.

If you see "Library" in your app menu use this guide:

• https://kb.arlo.com/000062461/What-is-the-Support-Center-in-the-Arlo-App

If you instead see "Feed" and "Dashboard":

• https://kb.arlo.com/000062993/What-is-the-Support-Center-in-the-Arlo-Secure-App-Arlo-Secure-4-0

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@lgbalfa wrote:

All was good until I purchased a new router - Arris G34.

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For future reference, the simplest approach is to set upt he new router to use the same WiFi name and password as the old one.

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@lgbalfa wrote:

Setup all looks good at first, inserting the battery, taking a photo of the QR code and then it beeps.

From there, it just keeps cycling to find the camera with no luck.

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Make sure the router is set to allow WPA2 connections.

If you are using a VPN on the phone, then make sure you disconnect that before you do the install.

You might 

1. try using a PC (my.arlo.com) instead of your phone.
2. check the router's attached device list after the beep, and see if the camera is showing up there.

[lgbalfa · Accepted solution]

I got it working.

I had to change the security type from WPA3 to WPA2.

Thanks