Pro 4 not detecting

[Niceandoutdoor]

I have 5 pro 4 cameras . One works fine the others have never worked right . I’ve had 2 disappear from my app and they do not detect properly. I have an excellent Wi-Fi signal and speed. Has anyone had this problem and did you get it fixed?

[ShayneS]

@Niceandoutdoor Can you PM me with the email associated with your account. I do not see any devices attached to this email address for your "Niceandoutdoor" account.

[Niceandoutdoor]

My account is under rossoutfitter@gmail.com 

[ShayneS]

Thanks. Did you have these cams that disappeared connected via a solar panel? 

[Niceandoutdoor]

No  one was plugged into a charger and they other wasn’t