Arlo|Smart Home Security|Wireless HD Security Cameras

object stuck in lens

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arlo3905
Aspirant
Aspirant

IMG_5439.jpeg

I just recharged my battery on one of my Arlo Pro 4 cameras and once I restarted it, the lens looks like it shifted out of place (kinda like something is stuck in the middle). The camera view is fine but there’s a black double bar across one side. Any ideas ? 

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jguerdat
Guru Guru
Guru

A close-up picture of the lens may be useful.

arlo3905
Aspirant
Aspirant

Thank you . Apologies since I’m not very tech-savvy !

IMG_5440.jpeg

jguerdat
Guru Guru
Guru

Unfortunately, the lens is out of focus so zooming in doesn't show enough details. Can you see any sort of damage? Was the camera dropped or somehow subjected to a shock?

arlo3905
Aspirant
Aspirant

IMG_5442.jpeg

arlo3905
Aspirant
Aspirant

Thank you . I tried a new picture . 
To my knowledge , no dropping. It’s been attached to the magnet attachment to our garage. It’s been cold (two or three days in January where windchill was below 0 degrees Fahrenheit ). 

jguerdat
Guru Guru
Guru

Both pictures still aren't clear enough to be sure but on both I seem to see something possibly in a "V" shape on the left side of the lens as viewed from the front, near the edge where the lens touches the black plastic surround. Can you verify that is really there and not an artifact of the pictures? That would seem to possibly what's intruding into your recordings/view.

 

BTW, wind chill doesn't affect the camera. It's the actual ambient temp that does. Wind chill is just the speed at which something cools down to the ambient temp.

BrookeN
Arlo Moderator
Arlo Moderator

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the issue.

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