Pro 4 not connecting

[Dunkz]

Charged my pro 4 that has worked fine previously, wouldn’t go back online after charging removed device and tried to reinstall now the flashing blue led just times out when searching. I have eero wifi 6 router tried pausing 5ghz network but still won’t connect nothing has changed so can’t understand what is happening. Have tried holding sync button and removing battery

[jguerdat]

When you tried the reset process, did you hold the button for >15 seconds until the LED starts flashing amber?