Pro 4 just stopped recording

[labsrock]

The device stopped recording today. I get the notifications but there is no recording when I go in the app. Have the app installed on my iPhone and iPad and neither show a recording.

[dcfox1]

Did your 3 month trial of smart run out. You need to subscribe if it did for cloud recordings. 

Also if you are connected to a Base or Smart Hub rather then your wifi do you have recordings there if you set up local recording. 

[labsrock]

Subscription doesn’t end until February.  The camera is connected to my WiFi as I don’t have a base or Smart Hub.

[JamesC]

labsrock,

If you live stream and manually record, do the clips show up in your library? Do you have a filter set within the library?

JamesC

[labsrock]

That is the issue nothing is showing up in my library. I get a notification that there is movement and since I set up the device it always recorded the movement and placed the recording in my library. Now I get the notification but there is nothing in my library.

[labsrock]

Re-read your message and manually recorded while live streaming. That did work, but it doesn’t work automatically when there’s movement as it did in the past.

[JamesC]

labsrock,

What mode are you using? Try creating a new custom mode to see if you experience the same behavior when it is active.

JamesC

[labsrock]

I am using Armed mode. Will create a mode and see what happens.

[labsrock]

Same issue when I create a manual mode. Detects the motion but no recording.

[JamesC · Accepted solution]

labsrock,

Try removing and resyncing the camera. Do you still experience the same behavior?

JamesC

[labsrock]

That did the trick