How do I return this Pro 4? Too many issues on day one on set up.

[KFA]

Camera is very difficult to open, I have to use and ice pick. It does not seem to get better the more its opened?

App is hung up in firmware update for over an hour. ben at this easy set up for 5 hours now and it's not getting better.

[JamesC]

KFA,

If you close and reopen the app, does the update show complete?

No additional tools should be necessary to open the Pro 4 to access the battery compartment, take a look at these instructions: https://kb.arlo.com/000062126/How-do-I-change-the-battery-in-my-Arlo-Ultra-Arlo-Pro-3-or-Arlo-Pro-4-...

If your Pro 4 has a total security mount, the key to unlock the mount may be necessary, see https://www.arlo.com/en_be/support/faq/000062332/How-do-I-use-my-Arlo-Total-Security-Mount

JamesC

[KFA]

The camera downloaded and I got it to work , honestly I'm not sure what changed other than starting over for 3 times?

Maybe my reception? It was a cloudy stormy day.

As for the camera opening easier -no, it has not improved but I will make it work for what I have invested in it.

Best Regards-KFA

[StephenB]

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@KFA wrote:

As for the camera opening easier -no, it has not improved but I will make it work for what I have invested in it.

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Try putting some silicone grease on the O-ring.