Pro 4 cameras won't connect directly to router

[nbowling]

bought package of 3, only 1 of 3 will connect to router.  Even with camera directly beside the router.   Took them to another location and same headache.  These are pieces of junk.  How do you actually contact a person at arlo versus a chat with a computer?   These are going back ASAP

[StephenB]

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@nbowling wrote:

How do you actually contact a person at arlo versus a chat with a computer? 

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The camera you onboarded should have a trial subscription.  You can use the support section of the app, select that camera.  Then you'll see an option for phone support.

Once there, you can talk about the cameras that won't onboard.

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.