Arlo|Smart Home Security|Wireless HD Security Cameras

Pro 4 (VMC4041P) will not connect to wi-fi

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jabatinski
Tutor
Tutor

Hello, I have 3 x Pro 4 (NMC4350P) cameras and until 3-4 days ago, all were working by connecting directly to the wi-fi. I have a Netgear mesh setup so the signal is strong all through the apartment. I also have 2 baby monitors connected to the same 2.4 GHz network. Recently, all 3 x Pro 4 cameras went offline and will not connect.

 

 

I have reset the modem, the wifi router, and factory reset all cameras. When I try to connect the Pro 4 cameras to the same network, following the prompts in the app (Android on Moto G6), all is good until I get the chime, then the blue led flashes roughly 6 times then stops, the app continues to "search for cameras" and after several minutes, fails to find the camera. I perform the steps for each camera separately to avoid connectivity of bandwidth issues.

 

I have done this several times per camera with the same result. None of the Pro 4 cameras will connect. Although the 2 baby monitors are still connected to the network and have no issues with those.

Model: VMC4050P/VMC4041P | Arlo Pro 4
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jguerdat
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Guru

Did you also remove the cameras from Settings, My Devices?

jabatinski
Tutor
Tutor

Hi there, yes I also removed the cameras from my devices.

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