Pro 4 - Firmware Update Cycle

[jlb777]

Hi There,

my Pro 4 can’t seem to update to the 15/11/24 update - 

VMC4041P camera 1.080.22.3_56_e704b23

Every tine I update, I don’t receive an error, but it asks to update again after the process. I can’t now use live view!

I have tried:

- Rebooting

- Reseating the battery

- Removing / readding

- Factory Defaulting

- Moving next to WiFi hub

Nothing has worked!!!

Please help.

[jguerdat]

Use the app to go to Settings, Support and choose your camera. Scroll to Contacts to see what official support may offer.

[AgentHoneyBadgr]

I have the same problem and did similar resets and re-adds etc. 

dows the firmware update.. amber and blue lights alternate on the camera and after a few minutes goes back to Update firmware ..

[jlb777]

Yep - I logged with Arlo and they said do the same, even though I’d spreads done it.  Same result - still won’t update. 

tyre must be an issue with the 15/11/24 f/w update!  Really annoying as it you can’t use live view on the camera. 

[Edinburgh_lad1]

Have you restarted the hub?

[jlb777]

It’s connected direct via WiFi - no Arlo Hub

[jguerdat]

@jlb777 , @AgentHoneyBadgr where are you located? Firmware updates are frequently rolled out slowly to the various regions so you may be in one that's still waiting.

[jlb777]

I’m in the UK, however the issue is that it is forcing a f/w update and therefore takes away live view until it’s complete, but it won’t complete! 

 

[jguerdat]

It may or may not help but I'd try removing the camera from the account, resetting it and add it back (don't forget to check your modes and rules). 

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

[jlb777]

Sadly doesn’t make any difference.

[jguerdat]

Have you used the app to go to Settings, Support to raise the issue? I believe the UK is part of the region that is covered by Verisure which has an arrangement with Arlo. That may be slowing things down but I don't have a suggestion for contacting them or fixing the problem.

@JamesC , @ShayneS , @BrookeN can you help?

[BrookeN]

I have passed this information onto our development team to look into. I will update the community as soon as possible. 

[jlb777]

That is hugely appreciated.