Arlo|Smart Home Security|Wireless HD Security Cameras

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jlb777
Tutor
Tutor

Hi There,

 

my Pro 4 can’t seem to update to the 15/11/24 update - 

VMC4041P camera 1.080.22.3_56_e704b23

 

Every tine I update, I don’t receive an error, but it asks to update again after the process. I can’t now use live view!

 

I have tried:

- Rebooting

- Reseating the battery

- Removing / readding

- Factory Defaulting

- Moving next to WiFi hub

 

Nothing has worked!!!

 

Please help.

12 REPLIES 12
jguerdat
Guru Guru
Guru

Use the app to go to Settings, Support and choose your camera. Scroll to Contacts to see what official support may offer.

AgentHoneyBadgr
Aspirant
Aspirant

I have the same problem and did similar resets and re-adds etc. 

dows the firmware update.. amber and blue lights alternate on the camera and after a few minutes goes back to Update firmware ..

jlb777
Tutor
Tutor

Yep - I logged with Arlo and they said do the same, even though I’d spreads done it.  Same result - still won’t update. 

tyre must be an issue with the 15/11/24 f/w update!  Really annoying as it you can’t use live view on the camera. 

Edinburgh_lad1
Prodigy
Prodigy

Have you restarted the hub?

jlb777
Tutor
Tutor

It’s connected direct via WiFi - no Arlo Hub

jguerdat
Guru Guru
Guru

@jlb777 , @AgentHoneyBadgr where are you located? Firmware updates are frequently rolled out slowly to the various regions so you may be in one that's still waiting.

jlb777
Tutor
Tutor

I’m in the UK, however the issue is that it is forcing a f/w update and therefore takes away live view until it’s complete, but it won’t complete! 

IMG_1158.jpeg

jguerdat
Guru Guru
Guru

It may or may not help but I'd try removing the camera from the account, resetting it and add it back (don't forget to check your modes and rules). 

 

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

jlb777
Tutor
Tutor

Sadly doesn’t make any difference.

jguerdat
Guru Guru
Guru

Have you used the app to go to Settings, Support to raise the issue? I believe the UK is part of the region that is covered by Verisure which has an arrangement with Arlo. That may be slowing things down but I don't have a suggestion for contacting them or fixing the problem.

 

@JamesC , @ShayneS , @BrookeN can you help?

BrookeN
Arlo Moderator
Arlo Moderator

I have passed this information onto our development team to look into. I will update the community as soon as possible. 

jlb777
Tutor
Tutor

That is hugely appreciated.

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