Pro 4 Cameras

[DSP896]

I purchased 3 Pro 4 cameras about 18 months ago. Since, 2 have completely quit working. I initially thought it was the batteries, so purchased 2 new ones. But as it turns out, it was the cameras. Not a good product in my opinion. 

[jguerdat]

What happens when you put freshly charged batteries in? The LED on the face should briefly blink blue - does it? Have you tried resetting them after removing them from your account and then reinstall them? Are you connecting to your WiFi or to a hub or base? Any and all details are needed.

It would seem that you have a subscription so use Settings, Support to start a conversation with official support. They're out of warranty so no replacements.

[DSP896]

Spoiler

The batteries are brand new and fully charged. When either battery is placed in either camera, nothing happens. No blink of any kind. I pressed the sync for 3 seconds and nothing, removed the battery and then pressed for 15 and nothing. Repeated for 1 min and 2 minutes and nothing. I was on the line with Arlo Tech support for about an hour yesterday and worked through everything they could think of a d notbing. My third camera is working fine. 

[DSP896]

And yes I am connected to a very strong wifi signal. 

[jguerdat]

If you don't get a blue blink when first installing a battery, which shows that power is connected, nothing else is going to work. What happens if you just use AC power? Does the LED blink blue when the power is connected?

[DSP896]

No it does not. 

[jguerdat]

Then I would surmise that the camera is faulty. If within the warranty period, contact official support for an RMA.