Pro 4 Camera not recording

[cahensley5]

Recently, two of my three Pro 4 cameras have stopped recording videos. I also have a floodlight camera. It has stopped recoding, too. Thinking I had been hacked by scammers I accidentally called thinking they were Arlo support, I reset password and disabled. The lights come on and the camera will live -stream, but not videos are sent to my phone.

[StephenB]

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@cahensley5 wrote:
Recently, two of my three Pro 4 cameras have stopped recording videos. I also have a floodlight camera. It has stopped recoding, too. Thinking I had been hacked by scammers I accidentally called thinking they were Arlo support, I reset password and disabled. The lights come on and the camera will live -stream, but not videos are sent to my phone.

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Have you checked your subscription status?

[cahensley5]

Yes, thank you. I even talked with someone from support. Motion is detected, lights come on, but nothing is sent to me. I reactivated the account and added my phone again. Still no notification, no video.

[StephenB]

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@cahensley5 wrote:
Yes, thank you. I even talked with someone from support. Motion is detected, lights come on, but nothing is sent to me. I reactivated the account and added my phone again. Still no notification, no video.

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And when you go into the library, no videos are there? Just wondering if this is purely a notification issue, or something more complicated.

Also, what phone model?  What version of iOS or Android is it running?