PRO 4 Connection Issues Again

[conwaw]

It seems every few months i have a connection with one or other of my arlo pro 4 cameras - usually after charging. 

This time the camera went offline on the app and i cant get it back online - i go through the procedure for resetting so remove the camera from the app and follow the steps to hard reset the camera following the steps in line below

How do I factory reset and re-sync my Arlo camera?

I never get an amber blinking amber light - it is always just a slow blinking blue - have gone through a lot of similar articles on the forum with suggestions but pressing the sync button for 15 seconds doesn't produce the flashing amber light what are the next steps.

I have removed and readded the battery and tried several times. 

[BrookeN]

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the behavior you are seeing.

[conwaw]

This just takes me around in loops of looking through community articles with instructions that arent working, there is no option to contact support and no option to even raise a ticket to speak to anyone.  After a frustrating few days of searching for what should be a simple process I simply gave up - I will have to replace at some point but wont be going with arlo again as this is not the first time I have had this issue and after sales support seems non-existent 

[StephenB]

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@conwaw wrote:

This just takes me around in loops of looking through community articles with instructions 

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Scroll down below that to the "Contact" section.  Then if you have a subscription, select "Phone". 

[conwaw]

Yes this took me to a chatbot virtual assistant who went in even wider loops - there are a tonne of similar articles where the reset procedure doesn't work - suspect there is some firmware crash issue as I never see an amber light and all I ever see is a slow blinking blue - something I have seen others also complain about - that being said not going to waste anymore time on this - 

[StephenB]

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@conwaw wrote:

Yes this took me to a chatbot virtual assistant

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I didn't say to choose "chat"...

I suggested choosing "phone" - which will connect you to a person.