One of my camera won’t record

[Tobypia]

One of my cameras won’t record.  They’re new and this one just doesn’t 

[jguerdat]

Check your subscription status in Settings, Subscription or Settings, Home, Subscription. The trial subscription may have expired. ALso check your active mode to make sure the camera has a rule to record.

[Tobypia]

I have tried everything I can think of.  Do you have a support I can call?  These are new and there isn’t any reason one won’t record out of three.  Since they’re new, my trial is still good.

[jguerdat]

Use Settings, Support (Center) to select your camera. Scroll down to Contacts to talk to official support.

[StephenB]

@Tobypia :  Have you tried making a manual recording while livestreaming the camera? If that works, then it rules out a subscription issue.

You can also try using the motion detection test for the camera.

• https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera
• https://kb.arlo.com/000062895/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera-Arlo-Secure-4...

[Tobypia]

I didn’t know you can manually record.  So how do I do that?

[Tobypia]

And the motion detection worked fine.  Just didn’t record anything.

[jguerdat]

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@Tobypia wrote:

I didn’t know you can manually record.  So how do I do that?

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@Tobypia wrote:

I didn’t know you can manually record.  So how do I do that?

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STart a live view session from the camera (click on the PLAY icon for the camera in Devices) and a record icon (looks like a small target) should show at the bottom of the live view screen.