My alto 4 pro doesn’t connect

[Notary]

I could connect Alro pro 4 to my mobile before but it’s been off line, I have had to remove and install again, but this time, it won’t connect-when I search it, it times out and doesn’t find it. Any advice is appreciated.

[ShayneS]

Hi @Notary 

Can you try and factory reset the camera again per these instructions: https://kb.arlo.com/000062880

You can also try to install the camera over the web portal at My.Arlo.com