No support extended even after requesting when i do have an active subscription

[Manish11]

Hello Arlo community,

Anyone ever experienced request fir support being ignored? I had requested for support but Arlo team didn't respond. 

[StephenB]

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@Manish11 wrote:

Anyone ever experienced request fir support being ignored? I had requested for support but Arlo team didn't 

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How did you try to reach them?  Were you using the support center in the app?

[ShayneS]

Hi @Manish11 

Did you still need assistance? Can you provide more info regarding the symptoms that you are experiencing. 

Thanks