Arlo|Smart Home Security|Wireless HD Security Cameras

No Callback after 36 hours for Disappearing Video of Trespasser

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Apprentice
Apprentice

I've been waiting for a call back for Support Request for greater than 36 hours when the app original said 3 minutes, and then said 25 minutes.  I shared the link of the video to my email, and then the video disappeared while I was swiping up, down, left or right.  I did NOT delete any video.

 

Today I downloaded a couple of videos, and shared the links.  I deleted an unrelated video, and one of the two videos I shared was deleted instead.

 

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BrookeN
Arlo Moderator
Arlo Moderator

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

 

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