New Arol pro 4 camera does not blink

[nelsonxu2021]

I have just bought an Arlo pro 4 XL from Costco. First question: Dose camera already have battery installed?

Second question: Camera housing does not come out when I press a button; Third question: Cannot scan QR code as camera does not blink blue.  

Thank you in advance.

[StephenB]

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@nelsonxu2021 wrote:

I have just bought an Arlo pro 4 XL from Costco. First question: Dose camera already have battery installed?

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Yes

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@nelsonxu2021 wrote:

Camera housing does not come out when I press a button

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It should, though it can be a bit finicky.  Press and release the button, and it should slide partway out of the housing.  Press/release it a second time, and you should be able to pull the camera out of the housing.

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@nelsonxu2021 wrote:

Third question: Cannot scan QR code as camera does not blink blue.  

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Are you seeing any LED activity?  You might need to charge the camera.

[nelsonxu2021]

Hi Stephen,

Thank you for answering my questions.

Two more questions:

1. The package include three rechargeable batteries, are they extras?

2. How long do I need to charge camera first time?

Really appreciate!

[nelsonxu2021]

Hi Stephen,

Sorry for another question: Camera housing still didn't come out even I press/release multiple times.

Do you think that I need to return this product?

Please advise.

[StephenB]

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@nelsonxu2021 wrote:

1. The package include three rechargeable batteries, are they extras?

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No, they need to be inserted into the camera.

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@nelsonxu2021 wrote:

2. How long do I need to charge camera first time?

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A couple hours is enough.  Once onboarded,  you'll be able to see the charge level (and charge them longer if needed).

[StephenB]

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@nelsonxu2021 wrote:

Sorry for another question: Camera housing still didn't come out even I press/release multiple times.

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Have you tried shaking it, to get it to slide out after releasing it?