My Key Screw is stripped

[Jordan93650]

My key screw is stripped and I’m trying to exchange my other camera that I barley activated with the same exact one that has not been used yet but I can’t get the screw out with the key 

[ShayneS · Accepted solution]

Hi @Jordan93650 

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to the Profile icon > Support Center > Select device > contact