Arlo|Smart Home Security|Wireless HD Security Cameras
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Cannot connect another Arlo 4 camera

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jaybrwn71
Aspirant
Aspirant

I recently purchased an Arlo 4 bundle with 3 cameras. We successfully set up 2 with no issues in a matter of minutes. But we cannot get this 3rd camera to connect at all. We have tried everything we can think of. We have used our phones to scan the QR code (no chime). We have used the computer (no chime). 

 

Any ideas? Thanks!

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jguerdat
Guru Guru
Guru

You can take a picture of the code, print it and use that to onboard the camera. Any luck?

jaybrwn71
Aspirant
Aspirant

@jguerdat, I tried your suggestion of printing out the QR code but no luck. Any other ideas? 

ShayneS
Arlo Moderator
Arlo Moderator

@jaybrwn71 

 

Can you try factory resetting the camera again via these steps: https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

 

You can also see if onboarding with AC power helps vs just the battery. 

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