Cannot connect another Arlo 4 camera

[jaybrwn71]

I recently purchased an Arlo 4 bundle with 3 cameras. We successfully set up 2 with no issues in a matter of minutes. But we cannot get this 3rd camera to connect at all. We have tried everything we can think of. We have used our phones to scan the QR code (no chime). We have used the computer (no chime). 

Any ideas? Thanks!

[jguerdat]

You can take a picture of the code, print it and use that to onboard the camera. Any luck?

[jaybrwn71]

@jguerdat, I tried your suggestion of printing out the QR code but no luck. Any other ideas? 

[ShayneS]

@jaybrwn71 

Can you try factory resetting the camera again via these steps: https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

You can also see if onboarding with AC power helps vs just the battery.