Motion detection notifications not working anymore

[KZ123]

My recording stopped on May 7th 2024.

I have 3 and they all stopped recording. I have tried restarting my hub amd it doesn't make sense why they stopped. I tried replacing usb but I don't think that is the issue. I can try restarting and resyncing cameras but they are not easily accessible so makes it hard to do that. 

Arlo, are you aware of this issue?

I know notifications work because I get request to allow new devices and I get notifications when I change alarm mode from motions to geofemcing and etc. I think there is a software or firmware bug.

[BrookeN]

Are you still seeing this same behavior?

[rkallman]

My cameras have all stopped recording overnight as well. 

They are all connected and I can see live video, but no motion detection recording. 

I am not using a base station and have Arlo Pro 4 cameras.

[BrookeN]

Can you please check it now and see if it is the same behavior?

[rkallman]

A couple cameras are now working but the rest are not. 

[rkallman]

Nope. All of them are not working again. 

[BrookeN]

Under routines do you have the cameras set up under the different Arm Away, Arm Home and Standby with them to record?

[rkallman]

Yes. Arm Away is active right now and that is set to record on all devices and alert me on all but one. I've tried toggling between a couple of them to see if that starts recording again and it has not helped. Now, one of my cameras seems to be working. 4 are not. 

[rkallman]

I’m not sure what’s going on. They all started working again. 

[BrookeN]

Let me know if you see that behavior again within the. next few days. 

[ly889]

The same happened with my 3 Arlo Pro 4 XL with SmartHub. All of a sudden, all 3 cameras have stopped recording or notifying me of motion starting on 5/23/2024. I made no changes. The cameras and Base Station are set to the standard 'Armed' setting with notifications enabled. 

I reset my base station and removed the battery from one of the cameras to reset it. I have increased the motion sensitivity. I see the light blink which indicates it can detect motion when adjusting the setting, but it will not record any motion or alert me anymore. 

I saw a similar post with a resolved solution by a Community Manager back in 2020 stating backend changes were made. Is there another firmware update to address the issue now? 

[BrookeN]

There is no subscription on the account that is why you are no longer seeing those features. 

[rkallman]

What? I have a subscription and everything is working now. 

[BrookeN]

@rkallman this was in regards to the other users question. 

[ly889]

Hi,

I have not had a subscription since the free trial and have been using the system for close to 2 years now issue-free. I have been able to receive notifications and recordings are locally saved on a USB through my SmartHub. Did Arlo recently make changes in the past week?

I don't believe it was a subscription issue; I just received a motion notification so it seems like the issue has gone away. 

[BrookeN]

My apologies, I misread what cameras you were using. Can you go through these steps too make sure that it is set up properly.

https://kb.arlo.com/000062816/How-do-I-enable-or-disable-local-storage-for-my-Arlo-SmartHub-or-Base-...