Learning that I need an Arlo Hub to have certain features and/or an expensive subscription

[AustinJames]

I paid over $400 for Arlo cameras and had several chats on the website about what to get for my needs. After purchasing and installing I am now learning that I need an Arlo Hub to have certain features and/or an expensive subscription for basic things like talking to a human being about why I need a hub. I don't mind paying for things but I was not told about any of this during my multiple chats with CS on this website. I cannot even ask about it because I am not worthy of a real human being to talk to. "buy our service" "buy our service" etc. How do I get a hold of a real human so I can figure out what additional BS I need to buy to get the basic service that I thought I already had when I paid for these overpriced cameras?

I don't even know who is going to see this. My next step is to sell the Arlos and leave a bunch of reviews explaining my problems with the company. The product is fine, it's the company that I am having an issue with right now. Being upfront about services, costs and additional purchases is very important when I do business. This is shady....

[JamesC]

AustinJames,

What features and services are you needing more information about? If you could provide the details here on the community, we'd be happy to assist.

For information on subscriptions and cloud storage, take a look here: https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-i...

For information on Arlo support options and how to contact, see here: https://kb.arlo.com/000062610/Arlo-Support-Options

JamesC

[AustinJames]

Hi JamesC,

I have read the info on subscriptions plans, I'm mostly angry that no one mentioned that previously when I called Arlo multiple times. I also wanted to use HomeKit and no one told me that I needed or Hub or something for that to work. It is something that I did specifically ask for when initially ordering. 

What do I need for my 2 Arlo Pro 4 cameras to be able to use Apple HomeKit please?

Thanks,

Austin

[StephenB]

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@AustinJames wrote:

What do I need for my 2 Arlo Pro 4 cameras to be able to use Apple HomeKit please?

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You need to connect them through a base or smarthub.

• https://kb.arlo.com/000062279/How-do-I-connect-my-Arlo-device-to-Apple-HomeKit
• https://kb.arlo.com/000062509/What-are-the-benefits-of-connecting-my-Arlo-device-to-Apple-HomeKit

Note:  Arlo doesn't support Homekit's Secure Video feature, so you will not be be able to see recorded videos via homekit.